Nortel Networks has bagged a big VoIP contract from the US Social Security Administration (SSA) to update latter’s telephony system.
As per the 10-year contract valued at $300 million, Nortel Government Solutions will develop an advanced IP-telephony system that would replace SSA’s present telephony system in 1,600 field offices and outfit a contact center that supports 55,000 people with the new technology. It includes VOIP hardware, software, integration and deployment services.
With Nortel’s IP network, SSA can upgrade service levels strengthening monthly recurring public network-service costs, reduce operating and maintenance costs. It would also provide an opportunity to the government agency to support future IP-based applications and services.
Nortel Government Solutions team consists of General Dynamics, Black Box Network Services, Shared Technologies, AT&T, York Telecom, High Wire Networks, NetIQ and Pal-Tech.
Nortel is also offering VoIP networking gear to the US Air Force and Department of Defense (DoD).
