Consumer electronics giant Siemens has launched its new Open Virtualized Contact Center Solution (OVCC), which is based on company’s Siemens HiPath ProCenter Enterprise HiPath 8000 platform and HiPath ProCenter Enterprise contact center solution.
Supporting SIP and OpenSOA standards, the newly launched OVCC provides an open path to enterprise evolution in call center technology and ensures centralized administration while delivering global enterprise-based contact center service where there is an IP network.
Joe Outlaw, Principal Analyst of Contact Center Solutions with Current Analysis, observes,
Siemens’ large-scale virtualization of the enterprise contact center represents the next step in business extending its capability beyond traditional office-bound agents and effectively leveraging the knowledge of expert resources throughout the organization.
The OVCC ensures scalable, strategic communications coordination and intelligent load sharing by linking multiple Siemens HiPath ProCenter systems on a single HiPath 8000. While, the HiPath ProCenter CRM-Ready IT integration and Software Development Kit tools facilitate incorporation of contact center capabilities directly into communications-enabled business processes and applications.
It is now available in almost 70 countries in world with six different languages.
